I just had a terrible day at work. Customer service at this time of the year is far from a pleasant experience, even when you’re helping people who are friendly and understanding.
And today I had a witch. I can’t even explain the situation, but she was just horrible to me from the get-go — demanding, condescending and even going so far as to throw the words “the customer is always right” in my face. (Not my fault you’re trying to buy something for someone who’s standing right there. Not an excuse to be ridiculously rude.) I didn’t refrain from telling her that her treatment of me was uncalled for, although I was trying not to cry while saying it.
Why are people like this? Why do people think it’s okay to treat people like they are beneath them? “The customer is always right” is a phrase that has always grated on me, because it implies that there is some sort of superiority clause granted to some people on the planet, simply for being a shopper. I’m sorry, if you’re a jerk to someone, even if you’re paying them, you’re not right. You’re just a jerk. I have never, ever thought about treating anyone like this when I’m out shopping. We’re all humans. I think the only thing that’s “right,” during the holidays or on any day, is to be nice to each other.
In addition to the customer’s rudeness, I was also a little hurt by the fact that my manager/pseudo-mom just stood there and let the lady tear me up. A little backup would have been nice. When I was finished wishing the lady a “Merry Christmas and Happy New Year” (even though I would have enjoyed saying something else), I was a mess and kindly asked to leave. I spent the rest of the afternoon watching one of my favorite childhood movies on Netflix, which didn’t do much to make me feel any better. The air has been let out of my Christmas cheer and I am now pretty much done, emotionally and mentally, for the season.
Emilie Bee 